Refund Policy

Effective Date: 05-06-2024

At Local Boys App, customer satisfaction is our top priority. We understand that there may be situations where a refund is required, and we strive to address such cases fairly and promptly. This Refund Policy outlines the conditions under which refunds may be issued.

1. Eligibility for Refunds

Refunds may be issued in the following situations:

Order Not Delivered: If your order was not delivered due to an error on our part or the service provider’s part.
Incorrect Order: If the items or services provided are significantly different from what was ordered.
Service Failure: If a service booked through the app was not completed as agreed.
Order Cancellations: If an order is canceled before it has been processed or dispatched.

2. Refund Process

To request a refund, contact our customer support team at info@localboys.co.in
Provide the order ID, a brief description of the issue, and any supporting evidence (e.g., photos, receipts).
Refund requests must be submitted within48 hours of the order or service completion.

3. Refund Approval

Refund requests will be reviewed on a case-by-case basis.
Upon approval, the refund will be processed using the original payment method.
Depending on the payment provider, it may take5-10 business days for the refunded amount to appear in your account.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after the order has been processed or delivered.
Delays caused by factors outside of our control, such as weather, traffic, or customer unavailability.
Minor variations in service or product quality that are not significantly different from the description.

5. Partial Refunds

In some cases, partial refunds may be issued, such as:

Partially incorrect orders where some items or services were delivered as requested.
Adjustments for minor inconveniences caused during the service.

6. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us:
Email: info@localboys.co.in
Phone: +91 9959646465